The Missing Box

I have a Love/Hate relationship with UPS. I get a lot of packages, so delivery services are an important part of my life. Back in the old days, without a doubt, UPS was the best. It wasn't even a close contest. Then, the strike happened, and it's never been the same since. Around here, in today's world, I'd rank them tied for 2nd with Fedex behind USPS. DHL is definitely last. The reason they're low? The distribution center for the Dallas area is terrible. Now, I have another reason to rank them lower.....

If you'll indulge me by turning back the calendar to late spring, you might remember that I got a Lenovo 4K monitor that wasn't working and RMA'd it back to them since it was under warranty. At this point, the whole thing turned into a comedy of errors. 

We'll start this with Lenovo, mishandling this by having me return it to Best Buy, then sending it back saying that they don't repair monitors. That was followed by me contacting them and receiving a promise that they'd "look into it". This was followed by a company I never heard of sending me an email stating that I was to receive a package. No mention what the package was or why. Tracking then indicated that this mystery package was delivered, but there was no package at my house.

As you might imagine; this led to contact with UPS, and ultimately Lenovo who told me that the mystery company was a distributor and the box was my replacement monitor! Furthermore, UPS showed that the package was delivered successfully!!! This then led to a 4 month back-and-forth between myself and Lenovo with me getting progressively more agitated and them convinced that I was trying to get another free monitor. 

Then this happened. Out-of-the-blue, the doorbell rings yesterday afternoon when no one was expected. At the door was an older woman with 3 young kids that I figured, must be trying to sell something. What she had to say was that she lives at 102 Redwood (we live at 120) and that there was a package addressed to me that they've "had for a while"...... Would I like to come down and get it. Up the street at their house in the entryway where apparently it's been since MAY 28th, was my monitor!!! They've had it for over 4 months!!! It hadn't been opened, nor indeed, moved. They just hadn't felt the need to get it to the addressee. I'm not sure who to be angry at!?! Lenovo for it's abysmal communications, UPS for the dyslexic driver, or the strangely unmotivated neighbor? I guess, in the end, I'm just glad I got my monitor.